Customer's personal information is protected by the highest-level management system. In addition, since our company is a service that communicates between the member store site and the customer, for customers who do not want to make a bank transfer directly to the member store site, the wallet and service can make you feel safe to use.
Two-factor authentication (2FA) adds an additional layer on security when users login to their wallet. This will block unauthorized access by third parties.
The prepaid ID is a convenient 16-digit payment exclusive ID bonded to the wallet balance of the system. When you choose to pay with the prepaid ID on the member store site, you can use the balance in the wallet to make payment by verifying the 16-digit ID saved in advance.
It is a safe and easy payment method using the one-time prepaid ID solution of this wallet. If you do not have any balance left in your prepaid ID, you can select this option to pay directly to the member store site without going through your wallet.
What is the VU-LINK Wallet?
This is a free wallet that can be charged with VU-LINK points, and a tool that allows you to manage your dedicated prepaid ID online.
By registering for a new wallet (free of charge), you can use a dedicated prepaid ID and wallet that is exclusive to you and never changes every time.
In addition, the amount of incentives and earnings earned at merchant sites can be charged as VU-LINK points.
Is the VU-LINK Wallet free?
Registration for the VU-LINK Wallet is free.
Please register on the membership registration page.
I did not receive a confirmation email after registration
There may have been an error in the email address you entered, please enter it again.
Also, depending on the mailer or security software you are using, your email may be deleted or deemed as spam mail. Please check your spam folder and security software settings.
If you have set up a domain name receiver, please check your settings so that you can receive messages from "@vu-link.com".
I forgot my username/password
How to unregister?
You can withdraw from the VU-LINK Wallet from the "Profile" page.
Note: When you cancel your membership
・In the event of withdrawal from the membership, your dedicated prepaid ID will become invalid and cannot be used.
・If you have any remaining in your account, no refunds will be made.
Can I change my dedicated prepaid ID?
You can change your prepaid ID on the Wallet security page.
If you change your prepaid ID, you cannot change it again within 24 hours.
It cannot be set to any prepaid ID.
Want to change the password
You can do this by logging into your wallet and going to your "Profile".
Avoid using passwords that you use on other sites or passwords that can be easily guessed, and change your password regularly to keep it safe.
Prepaid IDs don't work on merchant sites
Prepaid IDs with zero point cannot be used. Please purchase a new VU-LINK again.
If you make a balance inquiry and it is not confirmed, the ID is no longer valid.
If there is an error on a page on the merchant site or you are unable to proceed to the VU-LINK payment page, please contact the site directly.
Can I have a receipt?
Please note that we do not issue the receipt.
Please ask the site you used.
I want to give balance to family or friends
Transferring, selling or buying or selling VU-LINK Point to third parties is prohibited under the Terms of Service.